After initial consultation and audit processes, we work with you to construct a tailored services programme specific to the requirements of your business. This is managed and reviewed regularly to ensure it continues to help you extract ROI and sustained benefit from your technology.
Our service arrangements are paired with a carefully thought out and flexible costs model which provides less wastage than traditional ‘retainer’ arrangements, allowing business owners and CIOs greater flexibility in how IT budget is allocated to derive business value.
Service Arrangements
| Casual | Advanced | Managed | |
|---|---|---|---|
| Emergency Callout | Yes | Yes | Yes |
| Remote Support | Yes | Yes | Yes |
| Call Managed ServiceDesk | Yes | Yes | Yes |
| Discount Support Rates | Yes | Yes | |
| Budget Balance Notification | Yes | Yes | |
| Service Level Agreement | Yes | Yes | |
| Proactive Maintenance | Yes | ||
| Proactive Monitoring | Yes | ||
| SOE Management | Yes | ||
| Asset Management | Yes | ||
| Budget Management Report | Yes | ||
| Project Portfolio Management | Yes | ||
| Dedicated Account Manager | Yes | ||
| Priority Service | Yes |
The Casual arrangement provides direct access to critical support without overheads or commitment.
The Advanced and Managed arrangements take a more proactive approach to reduce risk of failure and maintain service continuity by introducing SLAs, reporting and budget management.
Business Benefits
- optimise external support costs
- flexible service oriented approach
- demand-based contracts and model, deliver custom fit solutions
- tailored project programmes
- access to strategic IT advice
- transparency and visibility through regular reporting