We help you reduce the risk of technology failure and ensure business continuity by offering total coverage in the areas of server, desktop, network and communications support. Services can be delivered on-demand, ensuring day-day requirements are met, or through tailored Service Programmes designed to deliver longer term benefits.
End User IT Support
Service Managed
Support to maintain systems and service user support requests, with client authorisation process to manage support flow and cost.
Helpdesk
Incident and case management employed to manage and service user support requests.
Network and IT Infrastructure
Systems Management
IT systems, network and infrastructure maintenance, backups and SOE management.
Proactive Maintenance
IT maintenance tasks performed prior to system failure to help achieve optimum system performance, security and stability.
Proactive Monitoring
System checks performed, and status recorded / assessed to give clients a regular ‘snapshot’ indication of system ‘health’.