After initial consultation and audit processes, we work with you to construct a tailored services programme specific to your business requirements. This programme is managed and reviewed regularly to ensure it continues to help you extract ROI and sustained benefit from your technology.
Our service arrangements are paired with a carefully thought-out and flexible cost model, which provides less wastage than traditional ‘retainer’ arrangements. This allows business owners and CIOs greater flexibility in how the IT budget is allocated to derive business value.
Service Arrangements
The Casual arrangement provides direct access to critical support without overheads or commitment.
The Advanced & Managed arrangements take a more proactive approach to reducing the risk of failure and maintaining service continuity by introducing SLAs, reporting, and budget management.
| Casual | Advanced | Managed | |
|---|---|---|---|
| Emergency Callout | Yes | Yes | Yes |
| Remote Support | Yes | Yes | Yes |
| Call Managed Service Desk | Yes | Yes | Yes |
| Discount Support Rates | Yes | Yes | |
| Budget Balance Notification | Yes | Yes | |
| Service Level Agreement | Yes | Yes | |
| Proactive Maintenance | Yes | ||
| SOE Management | Yes | ||
| Asset Management | Yes | ||
| Budget Management Report | Yes | ||
| Project Portfolio Management | Yes | ||
| Dedicated Account Manager | Yes | ||
| Priority Service | Yes |
Business Benefits
- optimise external support costs
- flexible service-oriented approach
- Demand-based contracts & models deliver custom-fit solutions
- tailored project programmes
- access to strategic IT advice
- transparency and visibility through regular reporting